Frequently Asked Questions
Find answers to common questions about visiting and shopping with NEWKWA Day Spa.
How long does shipping take?
Standard shipping within South Africa typically takes 2-5 business days. Express shipping options are available at checkout for faster delivery.
Is shipping free?
Yes! We offer free shipping on all orders over R500. For orders under R500, a flat shipping fee applies.
What is your return policy?
We accept returns within 30 days of purchase for unopened products in their original packaging. Please contact us to initiate a return.
Are all products authentic?
Absolutely. We are authorized retailers for all brands we carry. Every product is 100% authentic and sourced directly from the manufacturers or official distributors.
How do I know which products are right for my skin?
We offer free AI-powered skin analysis and personalized product recommendations. You can also book a video consultation with our skincare experts for tailored advice.
Do you offer international shipping?
Currently, we only ship within South Africa. We're working on expanding our shipping options to other countries.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also check your order status in your account dashboard.
What payment methods do you accept?
We accept all major credit cards, debit cards, instant EFT, and PayFast for secure online payments.